Datavo Understands

Communication is the cornerstone for all modern businesses, big or small. Whether it’s relaying creative solutions to your clients or broadening the availability of interaction between the different business lines of your company, communication plays a vital role in everyday life. No matter what your industry, who you’re servicing or who’s putting their nose to the grind at your company, these aspects all need to be interconnected. So why live with the restricted communication solutions that traditional telecom companies have to offer?

Datavo understands the importance of being able to relay information across any medium at any time. We specialize in providing competitively priced bandwidth for your web-based information exchange and analog and/or VoIP services for direct phone support. It’s our mission to work cooperatively with your small business, committing ourselves to providing tailored and responsive solutions to your communication needs.

We’ve built our business around making it simple to streamline information, ensuring that it gets from one person to the next—quickly and coherently. Datavo literally helps you send your emails out and keeps the phone calls coming in by providing you with the necessary bandwidth to make your communication model go round. Best of all, none of this comes with the unneeded frills that traditional carriers offer to make their packages seem better than they really are. From Datavo comes a line of services that is customizable and unique to your needs so that you always have an open line of communication for your small business.

For more information feel free to contact us by web at www.datavo.com/quoterequest, by email info@datavo.com or by phone at 1.877.7DATAVO.

Why You Should Choose the MyDatavo Hosted Phone Solution

There are many reasons to choose Datavo's Hosted Phone Solution - myDatavo, but we think the following are the top 7 reasons why.

1. Calls are cheaper - No matter what type of business you run, call costs for on Datavo's Hosted Phone Solution will be significantly cheaper than with an analog telephone line.

2. Phone equipment is cheaper - The only thing necessary to purchase when using our hosted phone solution are VoIP phones, and an internet connection (which we can provide to you as well). This allows business to bypass the large costs associated with purchasing an onsite phone system. We will provide you with an interface to make any changes via your internet connection.

3. Easy to add additional services - If you need to add an additional line all that you need to do is purchase a new VoIP phone, call us for an additional line and plug in the phone.

4. Less maintenance - Any IT support, maintenance or upgrades are handled by us here at Datavo, allowing you to cut costs with your employees. Also if you choose to add an auto-attendant you will not longer need a receptionist.

5. Easy to unify your communications - We make is simple for you to unify your communications by combing your contacts and Voicemails all in one easy to use interface.

6. Perfect for telecommuters - With our call jump feature and mobile smartphone apps, you can now take your work telephone line with you wherever you go on your Andriod or iPhone.

7. Provides innovative features - Auto Attendant, myDatavo Assitant, Call Manager, Visual Voicemail, Call Jump, Phone Remote, Music on Hold and Voicemail Fusion are just a few of the available features available to myDatavo customers.

For more information on myDatavo, visit our website www.datavo.com or contact us at 1.877.7DATAVO.

10 Great Quotes About Business

• In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will come later. ~ Harold Geneen

Henry Ford

• It is not the employer who pays the wages. He only handles the money. It is the product that pays the wages. ~Henry Ford, 1922, also sometimes quoted as "It is the customer that pays the wages.

• Professionalism is a frame of mind, not a paycheck. ~ Cecil Castle

• Your most unhappy customers are your greatest source of learning. ~ Bill Gates

• People that pay for things never complain. It's the guy you give something to that you can't please. ~ Will Rogers

• Let's be honest. There's not a business anywhere that is without problems. Business is complicated and imperfect. Every business everywhere is staffed with imperfect human beings and exists by providing a product or service to other imperfect human beings. ~ Bob Parsons

• The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed. ~ Henry Ford

• Work as if you own the company and soon you just might. ~ Mike Dolan

• The results of quality work last longer than the shock of high prices. ~ Author Unknown

• It doesn't matter how many times you fail. It doesn't matter how many times you almost get it right. No one is going to know or care about your failures, and neither should you. All you have to do is learn from them and those around you because... All that matters in business is that you get it right once. Then everyone can tell you how lucky you are. ~Mark Cuban

Please visit our website at www.datavo.com.

Datavo Wishes You and Your Family a Happy 4th of July

5 Steps for Being a Better Customer Service Representative

The lifeblood of a company is its customers. Without them you would not and could not stay in business. By making sure that you are satisfying your customers needs and keeping them happy, they will not only help you to grow but most likely recommend you to friends and associates. The best way to get new customers is by word of mouth from a trusted source. What this means is that the customer service department is one of the most important positions in the company, especially in a call center as they represent the outward voice of the company to the customer.

Datavo has come up with 5 easy steps to provide better customer service:

1. Make sure to always keep your cool when a customer is upset. They are usually not specifically mad at you but the situation that happened, so do not take things personally. To them at that moment, you are the company not an individual.

2. Let the customer vent. Most likely once they have gotten their anger out they can be reasoned with, especially if your come across as empathetic to their needs.

3. Keep a friendly tone of voice. People can tell when you are upset or happy by the inflection in your voice. If a customer feels you are angry or annoyed it can escalate a situation that would have never happened if the same sentence was say with a smile.

4. Always take the high ground. Never argue with the customer. Always try to diffuse the situation instead of escalating it. For example, if a customer is so irate you cannot help them, you can say "I am so sorry that you are upset, sir/ma'am. I am not able to help you when I cannot understand you. It maybe best if we end this conversation now. When you calm down, give me a call back and I will be more than happy to help you with your issue."

5. Be empathetic and show your human side. Gently let them know you understand their frustration but you need to calm down so that you are able to better understand what their problem is.

We are all human and situations can escalate quickly when we feel like someone is attacking us. Using patience and understanding is much more difficult than just firing back a retaliation. But it is essential that a call center representative do just that. Doing these things will help to resolve your customers problems efficiently and effectively while at the same time promoting your company's reputation.

25 Qualities of Successful Sales People

Here at Datavo, we have found that successful sales people stand out from ordinary sales people. This happens because they hone specific qualities that make them better. The following is a list of the most important qualities.

1. Patience
2. Efficiency
3. Ethical
4. Hard working
5. Tough minded
6. Great Listener
7. Asking the correct questions
8. Sincerity
9. Quick thinking
10. Creativity
11. Well rounded
12. Positivity
13. Great Organization
14. Aggressiveness
15. Attention to detail
16. Self confidence
17. Good sense of humor
18. Focused
19. Competitiveness
20. Resourceful
21. Thick skinned, resiliency
22. Informed about their products
23. Informed about their industry
24. Informed about their competitors
25. Flexibility

Any sales person can develop these qualities with a little energy, effort and discipline. In the long run it will pay off especially when you consider how much more money it will help you bring in.

7 Great 'G' Gages of Great Leaders

It's time of our 'G' installment of Datavo's Business Leaders Attributes by Letter series. You can catch up by reading 7 Fundamental 'F' Factors of Fearless Leaders.

Let's get started with the 'G's...

Gracious
The old saying goes, 'You catch more flies with honey than vinegar'. By being courteous, kind and pleasant with your employees and co-workers you will gain more respect and admiration, making it easier for you to lead your team.

Gifted
Gifted Leaders make an effort to also utilize the gifts of each of their employees. They don't look to only elevate themselves they look to make their team the best it can be.

Genuine
With so many knock-offs, fakes, cheap imitations and spin-offs it can be hard to find things or anyone that is truly genuine, especially with the saying, 'Fake it, until you make it'. Your team will appreciate you the more you keep things real with them.

Gutsy
When you show people that your are determined, courageous your spirit will shine through. You are able to make a tough call by assessing the risks and rewards, and then living with the outcome be it good or bad. 

Generous
Being generous does not always mean in a monetary way. Your employees and co-workers will take note and appreciate you more if you are always willing to listen to them and give some of your time. 

Grounded
Once promoted some people let the power go to their heads. By remaining realistic, sensible and unpretentious your team will trust and respect you more. 

Goal-Orientated
Most likely this is the characteristic that lead you the leadership position you are in. By sticking to the goals that you set and following through you stay focused and continue to move forward. 

Good-Humored
Being able to take a joke or laugh at yourself can be one of the most enduring qualities in a person. Knowing when things need to be serious and when a lighter side can be shown separates the exceptional from the mediocre leaders.

To end our list, let's go over 7 'G' words that efficient leaders would never want to be - gullible, greedy, grumpy, guilty, ghastly, generic, or gross.

Feel free to leave any words you think we left off or would have on your own list int the comments. Make sure to look out for our next list of 'H' adjectives.