What is the myDatavo Smartbiz?

myDatavo Smartbiz is a VoIP, cloud based, fully featured phone system that lets you manage extensions, view voicemail, faxes and handle inbound or outbound calls to your business lines from the web , through free mobile apps and Windows software. With the click of a few buttons you can manipulate call handling rules from anywhere in the world by accessing Datavo’s easy to use portal. Our web portal and mobile apps not only give you complete control over your business extensions but convert your team’s smartphones and tablets into a fully featured desk phones; therefore, when your desk line rings, your devices with myDatavo mobile installed will ring at the same time.

With myDatavo SmartBiz you only need a high-speed internet connection and everyone at your business is making calls in no time. Unlike old systems, myDatavo Smartbiz does not have any expensive, bulky hardware and can be set up online in minutes. Your Datavo phones will be sent directly to your office and will arrive Datavo Ring Ready® so there’s no time wasted.

Ultimately, myDatavo SmartBiz delivers the features and services you require to communicate efficiently with customers and colleagues no matter where you are.

myDatavo Mobile Feature Overview

myDatavo Mobile is capable of redefining the way through which you interact with your telephony services and contact your social and business contacts. This product works effectively in extending office or home unified messaging, call control and contact administrator directly into your smart phone device, thereby allowing you to easily control the manner through which you communicate with others wherever you are. This means that myDatavo gives you the opportunity to control all your outbound and inbound calls as well as your voicemail messages without changing your current wireless access networks and wire line. 

Among the many things that you will enjoy from taking advantage of myDatavo Mobile include the utilization of more sophisticated Find Me Follow Me call routing either for one or multiple phone numbers, synchronization of contacts across various platforms and devices and integration of email, fax and voicemail communications with a more unified messaging from myDatavo.  Here are some of the other benefits of using myDatavo Mobile:

1. More Advanced Client Distribution. myDatavo Mobile is capable of effectively leveraging myDatavo Deployment Acceleration Program  with an aim of simplifying the application branding and distribution process. myDatavo makes it a point to retain an updated version of the Android Market and Apple App Store. Communication carriers will just have to direct their users to any of these selections. The users should then start to choose their preferred service provider from a list which is capable of automatically configuring prospective clients with your product details and brand or company. You can expect CDAP to work in dramatically reducing the amount of time that you need to market your newly launched mobile applications.

2. More Centralized Contacts. myDatavo Mobile comes with a lot of essential features which makes it one of the most ideal repositories for both social and business contacts. These features include outlook synchronization with the help of the myDatavo Assistant, ubiquitous web access and a more secure and centralized platform. myDatavo Mobile also works in extending the hosted storage of colleagues, associates and friends into your handset. You can also expect the names and contact numbers present in your device to merge perfectly with network contacts, thereby causing the creation of a more comprehensive list containing both the personal and commercial connections of end users. You can also easily add, delete or change contacts directly from your phone.

3. More Useful myDatavo Visual Voicemail. myDatavo offers a Visual Voicemail app which is compatible with the mobile operating systems of BlackBerry, Android and iPhone. This app works in leveraging wireline and wireless operators. Another thing that you will enjoy from this app is that it is highly spontaneous and visually pleasing. The app also gives your subscribers the opportunity to scan their voicemail inboxes in a quick manner, read transcribed messages without having to contact the voicemail system, listen to audios that are deposited into the device and easily navigate a touchtone interface.

4. Mobile Conferencing Reliability. myDatavo has a mobile conferencing app which is reliable and works perfectly for devices that are based on Android and iPhone. The good thing about this app is that it perfectly suits a user's daily working patterns. You can easily integrate it with the lists of contacts listed in your phone while also making it easier for you to invite people or your organizational staff into a multiparty conference. Another advantage of this app is that it promotes easier management of the existing participants of the conference so you can expect all your conferences to come out as natural and straightforward.

Understanding myDatavo's Multiple Appearance Directory Number (MADN)

Do you wish you have control over how and where your telephone line rings? If so, a Multiple Appearance Directory Number from myDatavo is what you need.

A Multiple Appearance Directory Number (MADN) allows an incoming call to ring at multiple locations simultaneously. All devices where MADN is shared can be used to answer an incoming call or originate a call on behalf of the main location, such as in an administrative assistant/executive scenario for instance.

Functionality:

An MADN allows your devices to share the same line appearance, so that these locations all behave as extensions of a single line/user.

One of the locations will be allocated as the primary location while the other locations are called alternate locations. Any type of device can be used for primary and alternate locations.

When a user is idle, an incoming call alerts all the assigned locations. The first location to pick up the call is considered the active location and the others are released.

If one of the users is already busy on a call on one of the locations associated with the MADN, the incoming call will ring only at the active location.

Control:

With the myDatavo web portal you can enable or disable your individual alternate locations through the settings on your own without having to contact your phone company and place an order. Disabling a location will not stop the functionality and only removes the call notifications from that user.

As an administrator you will also have the ability to control if or when your calls are allowed to originate from your alternate locations. 

Feel free to contact Datavo at 1.877.7.DATAVO for more information on MADN's.

Overview of the Cisco SPA303 3-Line IP Phone

The Cisco SPA303 IP Phone is a feature rich VoIP phone that administers voice communication over an IP network that is fully functional with myDatavo. This model phone includes traditional features, such as redial, transferring calls, call forwarding, conference calling, speed dialing, and access to your voicemail. Calls can be handled through the handset, headset or over the speaker option.

IP Phones include specialized features that are not available on traditional phones. The SPA303 phone has an Ethernet port that allows it to be connected directly to the internet and linked to your computer network. It also included an additional port so that your computer can be connected to the network through the IP phone.

Included Features:

• Three voice lines
• Pixel-based display: 128 x 64 monochrome graphical liquid crystal display (LCD)
• Line status: active line indication, name and number
• Menu-driven user interface
• Shared line appearance*
• Speakerphone
• Call hold
• Music on hold*
• Call waiting
• Caller ID name and number
• Outbound caller ID blocking
• Call transfer: attended and blind
• Three-way call conferencing with local mixing
• Multiparty conferencing via external conference bridge
• Automatic redial of last calling and last called numbers
• On-hook dialing
• Call pickup: selective and group*
• Call park and unpark*
• Call swap
• Call back on busy**
• Call blocking: anonymous and selective
• Call forwarding: unconditional, no answer, and on busy
• Hot line and warm line automatic calling
• Call logs (60 entries each): made, answered, and missed calls
• Redial from call logs
• Personal directory with auto-dial (100 entries)
• Do not disturb
• Digits dialed with number auto-completion
• Anonymous caller blocking
• Support for Uniform Resource Identifier (URI) (IP) dialing (vanity numbers)
• On-hook default audio configuration (speakerphone and headset)
• Multiple ring tones with selectable ring tone per line
• Called number with directory name matching
• Ability to call number using name: directory matching or via caller ID
• Subsequent incoming calls show calling name and number
• Date and time with support for intelligent daylight savings
• Call duration and start time stored in call logs
• Call timer
• Name and identity (text) displayed at startup
• Distinctive ringing based on calling and called number
• 10 user-downloadable ring tones
• Speed dialing, eight entries
• Configurable dial/numbering plan support
• Intercom*
• Group paging
• Network Address Translation (NAT) traversal, including Serial Tunnel (STUN) support
• DNS SRV and multiple A records for proxy lookup and proxy redundancy
• Syslog, debug, report generation, and event logging
• Support for highly secure encrypted voice communications
• Built-in web server for administration and configuration with multiple security levels
• Automated remote provisioning, multiple methods; up to 256 bit encryption (HTTP, HTTPS, Trivial File Transfer Protocol [TFTP])
• Option to require administrator password to reset unit to factory defaults

*Feature requires support by call server.
**Feature activated via feature code.

For more information please contact Datavo at 1-877-7-DATAVO.

Smartbiz - A myDatavo Hosted Phone Solution

myDatavo Smartbiz is a VoIP, cloud based, fully featured phone system that lets you manage extensions, view voicemail, faxes and handle inbound or outbound calls to your business lines from the web, through free mobile apps and Windows software. 

With the click of a few buttons you can manipulate call handling rules from anywhere in the world by accessing Datavo’s easy to use portal. Our web portal mobile apps not only give you complete control over your business extensions but convert your team’s smartphones and tablets into a fully featured desk phones; therefore, when your desk line rings, your devices with myDatavo mobile installed will ring at the same time.

With myDatavo SmartBiz you only need a high-speed internet connection and everyone at your business is making calls in no time. Unlike old systems, myDatavo Smartbiz does not have any expensive, bulky hardware and can be set up online in minutes. Your Datavo phones will be sent directly to your office and will arrive Datavo Ring Ready® so there’s no time wasted.

Ultimately, myDatavo SmartBiz delivers the features and services you require to communicate efficiently with customers and colleagues no matter where you are.

Included Features:

• Administration Web Portal
• myDatavo Mobile for iOS and Android
• myDatavo Assistant Toolbar
• myDatavo Communicator Softphone
• Easy Phone Manager
• Easy Call Manager
• Music on Hold
• Visual Voicemail with VM to Email
• Phone Remote
• Unified Contacts
• Voice Mail Fusion
• Call Jump
• Cisco 3 line phone per Extension
• Unlimited local, station-to-station or on-net calling

Premium Options:

• MPLS dedicated T1 Access
• Unlimited Additional Users
• Easy or Premium Auto Attendant
• Unified Fax Messaging
• Incoming Call Manager
• Voicemail Speech to Text
• HD Conferencing
• Installation Services Available

The Advantages of myDatavo Call Jump

Have you ever taken a work call on your cell phone from a customer and wished that you could transfer the call to your work phone?

If so, Call Jump is the feature for you. It allows you to transport a call from device to device and location to location seamlessly without any interruption to your conversation.

It allows you to take a call from your home phone, switch to your mobile on your ride to work, and then switch to your desk phone when you arrive at work without the person on the line knowing anything at all.

This feature makes it where you have better reception, greater comfort and total control over your phone calls from all of your providers.

Let Datavo make your life easier with our myDatavo products. For more info contact us at 888.532.8286.

Why Find Me/Follow Me?

Find Me/Follow Me is a calling technology that allows you to create a phone call schedule so that callers can find you wherever you are, just by dialing one phone number. Consider Find Me/Follow Me as a virtual phone locating system. The Find Me/Follow Me calling feature provides you with a virtual phone number for which you may establish a schedule, complete with the days and hours you are available, and the numbers where you may be reached. When a caller dials your office phone number, the system first reviews your schedule and then begins to dial your forwarding phone numbers based on your schedule. If you have multiple numbers where you can be found, the system may dial them simultaneously or sequentially.

With Find Me/Follow Me, your virtual phone number gives you the freedom to be away from the office without worrying about missing any important calls or opportunities. There is no need to give friends, family and associates multiple phone numbers to reach you anymore. Let Find Me/Follow Me find you!

With so much flexibility and control, Find Me / Follow Me calling gives you better control over the calls you receive. Call Screening lets you know who is calling and gives you the option to answer or forward the call to your voicemail. 

Top 10 VoIP Features for Small Business

Top 10 VoIP Features for Small Business

Here is a look at the Top 10 VoIP features for small businesses:

1.  Automated Call Distribution helps businesses make the most of their contact center staff, by automating call distribution to the next available agent.

2.  Call Routing and Forwarding provides remote access for a mobile workforce. Features include “Find Me-Follow Me” , which forwards calls from office desk phone to mobile phones, laptops, home phones, and more.

3.  Data Integration links the softphone system with inventory, customer relationship management (CRM), and sales systems.

4.  Auto Attendant routes calls to a standard greeting, voicemail, or a self-service directory.

5.  Conferencing. VoIP business softphone systems feature instant conferencing, as well as video and Web conferencing applications.

6.  Directory Service relies on interactive voice recognition (IVR) to support automated directory access and call routing. Callers navigate the directory system by speaking a name or extension number.

7.  Voicemail. VoIP voicemail services feature unified messaging, which sends messages as an audio recording or an email. Users can access voicemail from any device, including mobile phones, laptops, and home phones.

8.  Wed-Based Administration Interface allows users to set routing and call preferences, as well as make adds, changes, and moves.

9.  Presence Management helps business employees work together across the world. The presence tool identifies who is available and the best way of contacting them (email, phone, IM).

10. Unified Communications Collaboration Tools help business workers collaborate with partners, clients, and colleagues worldwide. Features include screen sharing, document sharing, wikis, virtual whiteboarding, and business “social networking” applications.

Today’s small businesses face many logistical challenges as they compete in the global marketplace. Without the global office network of large enterprises, small businesses rely on their data networks to bridge the locational divide. VoIP services afford small businesses access to basic and advanced IP communications features, bringing together colleagues and supporting relationships with business partners and customers worldwide.