Wednesday, December 12, 2012

Understanding myDatavo's Multiple Appearance Directory Number (MADN)


Do you wish you have control over how and where your telephone line rings? If so, a Multiple Appearance Directory Number from myDatavo is what you need.

A Multiple Appearance Directory Number (MADN) allows an incoming call to ring at multiple locations simultaneously. All devices where MADN is shared can be used to answer an incoming call or originate a call on behalf of the main location, such as in an administrative assistant/executive scenario for instance.

Functionality:

An MADN allows your devices to share the same line appearance, so that these locations all behave as extensions of a single line/user.

One of the locations will be allocated as the primary location while the other locations are called alternate locations. Any type of device can be used for primary and alternate locations.

When a user is idle, an incoming call alerts all the assigned locations. The first location to pick up the call is considered the active location and the others are released.

If one of the users is already busy on a call on one of the locations associated with the MADN, the incoming call will ring only at the active location.

Control:

With the myDatavo web portal you can enable or disable your individual alternate locations through the settings on your own without having to contact your phone company and place an order. Disabling a location will not stop the functionality and only removes the call notifications from that user.
As an administrator you will also have the ability to control if or when your calls are allowed to originate from your alternate locations. 

Feel free to contact Datavo at 1.877.7.DATAVO for more information on MADN's.

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