Your Customer Service department is the front line for your company. They are the image that your customers see and hear. Datavo put together a list of 10 tips that every customer service department can use to be better and keep their customers loyal.
1. Smile and Posture. Always make sure to sit up and smile when taking any calls.
2. Stay Confident. The person that is the most certainty leads the conversation. Make sure you give off the feeling that everything will be okay and you are in control.
3. Be Authentic. If you have a script that you read, make sure to not sound like you are reading. Make sure you are listening and responding properly.
4. Listen and Repeat. Make sure to confirm what the customer has told you so that you are sure you clearly understand their needs. This will also make the customer more confident in your ability to handle their problem.
5. Be Gracious. Always thank your customers for calling, especially if they have a complaint. You may be able to fix the problem and gain their loyalty.
6. Stay Honest. If you do not know something, don't lie. Tell them you are not sure but you will be following up on it and will have an answer for them shortly. Make sure to follow through and provide them with the answer.
7. Train Properly. Make sure all of your employees that have customer interactions have basic communication skills.
8. Put in Extra Effort. Customers will appreciate and be loyal to you if they feel you have gone above and beyond what the expected.
9. Own the Call. When it is possible try not to transfer the customer to anyone else, people don't like having to repeat what they have just went over with you.
10. Apologize, Fix It and Move On. Make sure to always apologize when something goes wrong then fix it. Customers tend to remain loyal and be forgiving when you are able to fix their problems quickly.
Feel free to leave any tips in the comments that we may have left out.
“Smile and Posture” – For me, these two are the most important things to do, especially if you are in the field of customer service. A good smile can always change the bad mood of customers. It reduces stress and it makes your customers trust employees even more. A simple smile and good posture can affect your customers in a good way and it can help you to sell and/or endorse your products.
ReplyDeleteRuby Chelmsford
Customer service is very important for any types of businesses. That is why here in Australia, every company that I know has it's own 1800 Number for them to be easily reached.
ReplyDeleteProviders has to be supplying an optimistic first perception when the belief of fantastic assistance are going to be instilled. This can be quite simple to try and do since it only comes down to a successful collection of text from the greetings as well as a optimistic style develop.
ReplyDeleteBuy Pyrazolam
Wow very entertaining post Ive notice that there are many Cheap 1300 Numbers that giving to a business to give them many clients. Most busineses are using smart numbers to easily remember by their clients.
ReplyDeleteStay Honest. I really like that tip. Recently I read a blog about Collaborative Customer and I think everyone of us in the business should take a look at this.
ReplyDelete